Salesforce

Customer Relationship Management

Updated June 15, 2018

5 updates


SCORE BREAKDOWN

User Interface

25/25

Cost

15/25

Differentiation

25/25

Effectiveness

23/25

Pros

  • Free plans for nonprofit organizations
  • Outstanding customer service
  • Simplified user experience

Cons

  • No free plan for traditional customers
  • Expensive
  • 24/7 support only available for “unlimited” plans
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Screenshots

SCORE BREAKDOWN

User Interface

25/25

Cost

15/25

Differentiation

25/25

Effectiveness

23/25

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