Calendly

Senate
Approved

House
Approved

Updated May 22, 2018

5 updates


Senate
Approved

House
Approved

SCORE BREAKDOWN

User Interface

20/25

Cost

20/25

Differentiation

21/25

Effectiveness

20/25

Pros

  • Easy to use
  • Unique link for scheduling events
  • Website and external integrations

Cons

  • Calendar syncing glitches
  • Email-only support line for free users
  • External integrations are only for paid users

Calendly is a calendar management and event scheduling dashboard built for service and sales teams in the private sector. The tool can be deployed within a Congressional office to set up meetings with stakeholders, internal staff, constituents, and colleagues.

Calendly’s high marks

Deploying Calendly as a meeting scheduler is simple to do. All you need is your work email and to click on the required prompts. Once you do that, you are ready to go. Upon launch of a new Calendly account, users can customize the type of meetings that individuals can schedule by adding custom fields.

You can determine the location (virtual or in reality), time, length, and available periods of a particular day. Once these provisions are determined, you can publish your events and send people you wish to meet with a user-unique Calendly.com link where they can schedule their desired meeting time. Other elements of the tool include automatic time zone adjustments, viewable availability for up to 365 days out, and automated event notifications. Most users can also embed Calendly onto a website. Calendly supports Google Calendars, Outlook, Office 365 and iCloud.

Premium plans versus free users

If you opt to deploy one of the paid versions of Calendly in your office, the premium features are in abundance. Calendly plays well with Zapier integrations, Google Analytics, and other customizations. Group events, GoToMeeting integrations, unlimited event types, collaborative scheduling and event management for teams are also available for paid users.

Like we’ve mentioned above, Calendly is a generous tool for free users. With custom links, nearly-full customization, and a series of management capabilities, free users could maximize Calendly to its fullest. However, custom integrations and advanced customizations are reserved for paying customers.

The real problem that we’ve identified between free and paid users focuses on the support regime. Paid customers are given premium customer support while free users are restricted to using an email-oriented support line with a slow turnaround. Free users, in this regard, are slighted; however, all users do receive DIY support via the Calendly knowledge base.

Technical glitches

Users have reported several technical glitches that range in severity. Primarily, the problems concentrate on how event information and calendar synchronization play out on the platform; Calendly is known to glitch when inputting events into Outlook and iCloud calendars. Other glitches include cases where users are automatically disconnected from their schedule.

Users have found that when an individual schedules an event with them through Calendly, the event information isn’t synced to the supporting calendar. The platform’s software is severing the connection between Calendly and a calendar; because of this bug, most teams it affects find workarounds or cease using Calendly altogether.

Pricing and scalability

Premium accounts start at $10 per month or $8 per month (if billed annually) per user. The pro plan is similarly structured at $15 per month or $12 per month (if charged annually) per user. Both plans offer a variety of features that include access to the external integrations, a user’s API key, up to three hours of person to person support, and other features. Scalability is available and is added when it comes to the pricing of a team.

SimplyBook.me, a competing platform, is priced above Calendly’s cost. They scale pricing by volume of bookings versus a number of users with paid plans starting at $9.90 per month with annual payment options.

What we think

We’ve determined that Calendly is a popular tool for what it offers; however, personal and team satisfaction is determined solely by an office or organization using the tool with existing workflows. From that, success can be measured. Above all else, Calendly can be an excellent tool for internal scheduling. Legislative directors, Chiefs of Staff, and caseworkers could benefit greatly. 

According to our best judgment, we’ve done our best to get as much information as possible for fact-checking purposes. However, Calendly representatives informed us that they “are not able to provide additional insight.”


Screenshots

SCORE BREAKDOWN

User Interface

20/25

Cost

20/25

Differentiation

21/25

Effectiveness

20/25

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