- Powerful management capabilities
- CRM with built-in communication tools, including an HTML eNewsletter editor.
- “Trainers” to help new users with a plethora of support materials
- Major learning curve for new users
- UI isn’t the greatest but can be simplified with user macros and shortcuts
- Slow load times
Leidos Digital Solutions offers Intranet Quorum (a.k.a. IQ) as a constituent outreach and workflow management CRM tool for Capitol Hill offices and agencies. Sold as a unified tool for outreach, legislative activity, and constituent services, IQ is a multi-faceted platform.
Using Intranet Quorum to interact with constituents
First and foremost, IQ is a tool to communicate to the varying demographics of any given constituency. You can manage incoming and outgoing email traffic, sort constituent contact files and databases, and differentiate those people based on issue positions.
IQ has an in-platform social media management tool. Taking a “big data” approach to social media engagement, the IQ Social Media Center packages critical metrics and data into digestible charts through a visualized dashboard. Similarly, IQ Stream is a unified social stream for Twitter, Facebook, Instagram, and YouTube.
The IQ platform also provides in-application solutions, streamlining casework and many interactions with constituents and stakeholders. Caseworkers can use the platform to create digital landing pages and request forms that populate data into IQ. This digital interaction also provides constituents with real-time updates on the status of their specific case. To sum it up, IQ streamlines communication with your constituents, followers, or stakeholders through various outlets. Traditional workflows can be managed in IQ as well. Scheduling and calendar management are just a few additional examples.
Eventbrite and integrations
Eventbrite partnered with Leidos in order to accomplish one of the best put together SaaS integrations with a Capitol Hill software platform. The event management platform can be directly managed in the IQ dashboard, giving users the ability to manage large and small events.
Whether your scheduling a “Coffee with the Congressman” event in the district or holding an event with your VIPs, respondents can transmit RSVPs directly back to IQ. To make your job easier, any responses received through the Eventbrite integration also appends to existing CRM records.
Similar to other tools, Intranet Quorum integrates with a variety of productivity suites and SaaS applications that are approved for use in Congress. One of the most typical of which is the integrations IQ has with Microsoft Office. Utilizing the variety of data and statistical visualizations, users can generate form-letters, external reports, and information media through the most common file formats on Capitol Hill (e.g., .docx, .pdf, .csv).
One unique capability of IQ is the legislative tracking dashboard. Via the LegiStats feature, your office can have a granular understanding of your constituents’ core issues. This information is presented in interactive and color-coded charts of varying types that can include demographics, area voting history, economic statistics, etc.
The legislative tracking features an updated database of all members of Congress as well. With current contact information, member profiles in the database also contain full voting histories — dating back to the 106th Congress (1999-2001).
IQ’s user interface
As a tool with a specific purpose that can be highly-technical for beginners, IQ’s user interface (UI) is clunky. IQ’s plethora of features limits ease of use. Nevertheless, this issue can be resolved through practice, self-teaching, and support from Leidos IQ trainers and tech support staff (at no additional cost).
Moreover, IQ has been known to slow down after extensive use. This may become inconvenient, given the amount of casework and constituent interaction the average Congressional office undertakes. Workflows are “click-heavy,” meaning that office tasks could be slowed due to the need to toggle features, navigate specific prompts, and the UI. Luckily, there are ways to reduce these “click-heavy” workflows built into the IQ interface. You can program remembered searches, customized search parameters by keywords, auto-fills, and create user macros that improve overall workflow experience, speed, and satisfaction.
IQ’s 115th Congress support website
During our follow up phase to ensure accuracy in this review, we were introduced to Leidos’ landing page welcoming members of Congress to the 115th Congress. The website, built as a portal for offices to purchase their own IQ license, features a demo link, a support line, and a knowledge base built for staff and interns.
Only a Leidos sales representative can deploy Intranet Quorum. The costs usually start at $1,860 per month per office, with an in-platform email newsletter builder included. Fortunately, Leidos bills itself on creating a “partnership” with you. Leidos utilizes tech specialists and consultants to train your staff on IQ, migrating your pre-existing work processes into the platform.
What we think
IQ is a powerful CRM tool for your Capitol Hill office. It offers unified methods to communicate with constituents through several outlets while providing additional features to streamline other processes in your workplace. You can manage social media, analyze constituent information, track legislation, and research Congressional members, among other functions. IQ still has a few problems to keep in mind, though. It’s a heavily-technical tool with a steep learning curve.