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  2. Symplicity VOICE

Symplicity VOICE

Senate
Approved

House
Approved

Updated May 3, 2018

5 updates


Senate
Approved

House
Approved

SCORE BREAKDOWN

User Interface

20/25

Cost

15/25

Differentiation

20/25

Effectiveness

20/25

Pros

  • Manage all communication right from the Voice platform
  • Intended to reduced casework clicks
  • In-platform email newsletter editor

Cons

  • No readily available pricing information for Congress

Symplicity is a leading civic and higher-ed technology company that’s disrupting a crowded market of government-focused constituent management systems. Like many of its competitors, Symplicity specializes in providing a variety of solutions for organizations that seek an off-the-shelf product that’s ready to “plug-in and play,” or for those who need a customizable solution for unique problems.

‘VOICE’ of the constituents

The Voice platform is Symplicity’s cloud-based constituent management solution for legislative and executive branch entities. It’s a proprietary CMS built with streamlined work processes and alleviated workloads in mind.

Voice offers users a collaborative approach to constituent management and correspondence. Through its various panels, every touch point in the lifespan of a particular case can be tracked and housed on the platform. Every type of media used to contact the office or the constituent is monitored, including fax, email, voicemail, direct mail, social media, among others.

Benefits for caseworkers and outreach

Other elements of Voice’s constituent management features include its case management features. Integrated task management and collaborative casework processes allow caseworkers to facilitate a continuum of service, even from the district to HQ (if needed). Symplicity Voice helps with a reduction in “clicks” on casework and could improve efficiency in your office.

Voice shines with a built-in, in-house approach to constituent outreach. In-platform, users can develop and send email newsletters with an HTML editor while tracking open rates and other analytics. Email newsletters are personalized using the warehoused information about your constituents, including issue interests, location, general demographics, geographies, and other components needed to target the right message.

Availability on Capitol Hill and pricing

The Voice platform is available to federal entities through traditional General Services Administration (GSA) schedules or via custom solutions. Senate member offices use the Voice platform for their digital strategies.

The Voice system also runs at the U.S. State Department and various state-level entities like the Illinois State Senate. Voice for executive branch agencies is available through GSA Schedule 70 under contract number GS-35F0440M. Orders typically start at a minimum of $5,000.

Pricing information through the General Services Administration was the only documentation available at the time of publication.

Our verdict

Symplicity is an excellent vendor for any government organization that needs variety in their pricing options. The cloud-based functionality of the Voice platform provides a unified solution for streamlining constituent relations.

Pound for pound, Symplicity is a competitor in the government/Congressional CMS space.

Notice: This review is based on publicly available information only. We’ve worked to facilitate a demo session with this company; however, one never occurred. As such, some of this information may be outdated and is due to change.


SCORE BREAKDOWN

User Interface

20/25

Cost

15/25

Differentiation

20/25

Effectiveness

20/25

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