- Large product selection
- Customizable products
- Marketing initiatives in mind
- Occasional fulfillment issues
- Questionable product quality
Epromos is a fantastic service; the company features one of the largest product catalogs for promotional and marketing initiatives put on by organizations and entities. Featuring traditional fulfillment issues, the product selections and capabilities of customization are outweighed any negative service component.
A lot of Products, many possibilities
One of the great things about Epromos, like we mentioned before, is variety of products. Regardless of whether you need 1,000 custom pens for promotional items or your campaign needs t-shirts for activists or brand ambassadors, Epromos can facilitate.
You can customize all aspects of the products you select through the online editing platform. For example, if you are buying pens in bulk, you can uniformly edit and customize said pens through color schemes, ink color, preferred writing grips, logos, and other creative elements. Plus, you can contact Epromos designers to provide you a professionally created logo or design with several days’ turnaround.
It’s important to point out that given the large product offering, customers can become overwhelmed.
Customer experience, turnover, and delivery
For additional up-charges, products and designs via Epromos can be delivered on an expedited schedule. This is standard with most services like Epromos, but it can certainly be clutch when on a deadline. When you first navigate through the website and choose your product, live chat features are available to assist with the design and ordering process.
“After the fact” customer service is also available with a dedicated support phone line, email line, and education center with knowledge bases and tutorial articles.
Fulfillment mishaps that can’t be ignored
Epromos faces the occasional fulfillment mishaps that occur in e-commerce–especially with custom products. From misprinting, poor product quality, and missed delivery dates, Epromos customers have seen it all. In the company’s defense, the scale of printing and shipping they complete each will provide for room for error. While their error rate may be justifiable, mis-shipments or misprints may nonetheless be tragic when on a time-constraint.
Pricing is based on the product, the volume of product units, and the designs. Expedited shipping and handling come at an additional cost. Due to this pricing structure, pricing varies by order.
What we think
Like we highlighted, Epromos can be used for many reasons: promotional products, swag-bags for your marketing initiatives, or stunting your activists with uniformed t-shirts. With many options available to you through the catalog and the abilities you have with the customization editor, customers are given major flexibility.
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